Exchange Policy
Thank you for choosing Needle Juice Fungi LLC for your mycology needs. At Needle Juice Fungi, we are committed to providing excellent service and high-quality mushroom products for legal, ethical use. Please review our Return/Privacy policies below:
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Return Policy:
At Needle Juice Fungi, we are committed to providing high-quality products for your cultivation needs. Due to the sensitive nature of agar plates, and other items, our return policy is as follows:
1. Eligibility for Returns
• Returns or replacements are only offered for agar plates/items that arrive damaged, contaminated, or otherwise unusable.
• To qualify, you must contact us within 48 hours of delivery.
2. How to Report an Issue
• Email us at Needlejuicefungi@gmail.com with:
• A brief explanation of the problem.
• Clear photos of the affected agar plates/items and their packaging.
3. Exceptions
• We cannot accept returns for plates/items that were improperly handled, stored, or used by the customer after delivery.
4. Resolution
• Once the issue is verified, we will offer either a replacement or store credit. Refunds will be issued only under exceptional circumstances.
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Privacy & Safety
By using this website and placing an order, you agree to our Terms of Use and Privacy Policy. These documents outline your responsibilities and our policies regarding product handling, safety, and personal information. "We respect your privacy and only use your information for shipping purposes. All products are shipped in discreet, unmarked packaging to ensure your confidentiality."
Shipping Policy
USA ONLY – No International Shipping
All orders are shipped in discreet, unmarked packaging.
Agar Plates – Made to Order
Agar plates are made to order and require 2 days for monitoring to ensure quality. Any orders containing agar plates will have a 3-day processing period before they are shipped.
Address Accuracy
It is essential to provide accurate and complete shipping information during checkout.
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If incorrect or incomplete address details are provided, successful delivery may not be possible.
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Reshipment costs will need to be covered by the customer in the event of a failed delivery.
Tracking Information
Once your order is shipped, you will receive a confirmation email containing tracking information. Use the tracking details to monitor your order's status and estimated delivery date.
By placing an order with Needle Juice Fungi LLC, you agree to the terms outlined in this shipping policy. If you have any questions or concerns, please contact us at NeedleJuiceFungi@gmail.com.
Cottage Food & Supplement Disclaimers
If applicable, some items may fall under Florida's Cottage Food Law. These products are prepared in a home kitchen not subject to Florida’s food safety inspections. Health-related products such as tinctures and capsules are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Consult with your healthcare provider before using.
Product Use & Legal Compliance
All products sold on this site are intended for legal purposes only. We do not condone or support the cultivation of illegal species. Customers are responsible for knowing and complying with all applicable laws in their jurisdiction. We do not ship any restricted products to areas where they are prohibited.
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Get in Touch
We’re here to help! If you have any questions, concerns, or need assistance with your order, don’t hesitate to reach out.
Business Hours: Monday – Friday | 9 AM – 5 PM (EST)
Whether you have inquiries about our products, need guidance on your order, or want to provide feedback, we’re happy to hear from you. We strive to respond to all messages within 24-48 hours.
Thank you for choosing Needle Juice Fungi LLC. We appreciate your trust and support!
